Implementation, Support and Maintenance

Implementation

Panoptic Communications’ goal to implement new solutions with minimal downtime and disruption to our customer’s businesses becomes a reality by our pre-implementation processes, attention to detail, and exceptional first day of business training and support. From basic wiring and general tech services to complex applications and solutions, Panoptic Communications provides professional services second to none.

Support and Maintenance

We offer Panoptic Communications in-house maintenance and support plans and fully managed support solutions. Our expert staff guarantees that your calls will always be answered live with a knowledgeable engineer, and our 4-hour on-site response times will always be met. Our high customer retention and progressive growth are results of our continued commitment to providing and implementing cutting edge solutions and by directly supporting our customers for the long term.

Best-in-class Solutions

Panoptic Communications is partnered with leading manufacturers which include:

Avaya
Enterprise solutions / ECG Solutions (Avaya Aura, Avaya VENA, Avaya Flare, Avaya Communication Manager, Avaya Data solutions, Avaya Definity, S8100, S8300, S8500, S8700, S8800 and other SXXX Series, Avaya Media Servers, Avaya Session Manager, Avaya Media Gateways, etc.)

SMB solutions (Avaya IP Office, Avaya One-X, Avaya Merlin Magix, Avaya Merlin Legend, Avaya Partner)

Allworx
Voice solutions (6X12, 6X, 48X servers)

Samsung
Compact, DCS, IDCS, 7100, 7200

Hosted PBX
CBeyond

LifeSize
HD Video conferencing (Lifesize video center, Lifesize Room, Lifesize Team, Lifesize Conference, Lifesize passport, Lifesize express, etc)

ADTRAN
Data Solutions (1234,1238,1534,1538 switches)
All work is guaranteed to meet the highest Industry Standards and only the highest quality cable and UL hardware is used.

Our Areas of Expertise Include:

• Unified Communications (UC) and Unified Messaging (UM)
• Collaboration/Videoconferencing
• Multi-location VOIP networking, IP telephony, and IP home workers
• Hosted PBX Solutions
• SIP Solutions
• Mobility
• Converged voice and data solutions
• Wireless solutions
• Structured Cabling solutions. (Cat-5E, Cat-6, Fiber Optic, etc.)
• MPLS, SIP, PRI, T1, 1FB’s, etc carrier services through multiple partners of Panoptic Communications
• Installation and support services
• Panoptic Communications maintenance plans with guaranteed SLA’s